FOLLOWING THESE PROCEDURES WILL MAXIMIZE THE EFFECTIVENESS OF YOUR ALARM,
WHILE MINIMIZING FALSE ALARMS

WHEN WE RECEIVE AN ALARM FROM YOUR PREMISES

WHEN WE RECEIVE AN ALARM SIGNAL, OUR OPERATORS DO THE FOLLOWING:

1. CALL YOUR PREMISE*
2. DISPATCH THE POLICE
3. CALL A PROPERTY REFERENCE (FROM THE LIST YOU HAVE PROVIDED)

*CALLING THE PREMISES IS PART OF THE "VERIFICATION" PROCESS, INTENDED TO REDUCE UNNECESSARY
POLICE DISPATCHES. IN MOST CITIES IN THE LOWER MAINLAND, IT IS REQUIRED BY BY-LAW THAT
WE CALL YOUR PREMISES BEFORE DISPATCHING POLICE.

THE CALL PROCEDURE FOR YOUR ALARM SYSTEM CAN BE CUSTOMIZED TO SUIT YOUR NEEDS.

IF YOU ARE PRESENT, PLEASE ANSWER THE PHONE, AND CALL OUR MONITORING STATION, AND PROVIDE
YOUR "SECURITY CODE" TO OUR OPERATOR.

WHAT YOU MUST DO IN EVENT OF A FALSE ALARM

IF YOU HAVE ACCIDENTALLY CAUSED AN ALARM:

ANSWER THE PHONE IF IT RINGS; IT MIGHT BE THE GENERAL SECURITY OPERATOR CALLING YOU.
PLEASE HAVE YOUR SECURITY CODE READY.

CALL OUR MONITORING STATION IMMEDIATELY, AND PROVIDE YOUR SECURITY CODE TO OUR OPERATOR

HOW TO TEST YOUR ALARM SYSTEM

1. CALL GENERAL SECURITY SYSTEMS MONITORING STATION, ADVISE THAT YOU ARE TESTING THE ALARM SYSTEM,
AND GIVE YOUR SECURITY CODE.

2. TEST YOUR ALARM SYSTEM AS FOLLOWS:

- ARM YOUR SYSTEM
- WAIT TWO MINUTES
- OPEN A PROTECTED DOOR OR WINDOW
- THE SYSTEM WILL GO "INTO ALARM" WITHIN ONE MINUTE
- DISARM YOUR SYSTEM (YOUR PHONE MAY GO "DEAD" FOR FEW MINUTES)

3.CALL GENERAL SECURITY MONITORING STATION TO VERIFY RECEIPT OF THE ALARM,
AND TO CONFIRM THAT YOU ARE FINISHED TESTING.

FOR A MORE THOROUGH TEST OF YOUR ALARM SYSTEM CALL GENERAL SECURITY SYSTEMS' SERVICE DEPARTMENT.
WE WILL ATTEND AT YOUR PREMISES TO TEST ALL ASPECTS OF THE ALARM SYSTEM.

SECURITY CODE FOR MONITORING STATION

SECURITY CODE - YOUR SECURITY CODE IS A SIX DIGIT CODE THAT IS USED TO IDENTIFY
YOURSELF TO OUR CENTRAL STATION OPERATORS. IT ALWAYS STARTS WITH
AN 86 PREFIX, ( EXAMPLE 86-1234). IF YOU DO NOT KNOW YOUR SECURITY
CODE, CALL GENERAL SECURITY'S OFFICE.

PROPERTY REFERENCE

THE PROPERTY REFERENCE LIST IS THE LIST OF THE PERSONS THAT WE CALL IN EVENT OF AN ALARM.

PROPERTY REFERENCES MUST HAVE KEYS TO YOUR PREMISES, A KEYPAD CODE FOR THE ALARM SYSTEM,
AND A SECURITY CODE.

KEEP YOUR PROPERTY REFERENCE LIST UP TO DATE. IT MUST ALSO INCLUDE:

- YOUR WORK PHONE AND CELL PHONE NUMBERS
- CLEANERS NAMES AND PHONE NUMBERS (COMMERCIAL)

IF YOU ARE NOT ABLE TO FIND THE RIGHT ANSWER FOR YOU HERE PLEASE CONTACT US AND WE WILL BE HAPPY TO ASSIST YOU